Refund policy

We accept returns only for items that arrive defective, damaged, or incorrect. We do not accept change-of-mind returns, returns of non-defective items, or exchanges.

Inspect your order upon arrival. Report any problem to workflow.fragrance@gmail.com with your order number, a description, and photos of the item and packaging. Keep the item and packaging until we provide instructions.

We will review the issue and arrange an appropriate replacement or refund. Contact us before returning anything. If a return is required, we will provide a prepaid shipping label and the correct return address. Approved returns have no return shipping charge or restocking fee.

Approved refunds are issued to the original payment method within 10 business days. Your bank may require additional processing time.

This policy does not limit your rights under applicable law.